This module adds a motive field on the helpdesk ticket. The list is filtered based on the helpdesk team.
Table of contents
- Go to Helpdesk > Configuration > Motives
- Create your list of different motives with their name and teams
- Go to Helpdesk
- Create a ticket and set its motive. The list of motives is limited by the team.
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/helpdesk project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.